> ## Documentation Index
> Fetch the complete documentation index at: https://docs.soundcloud-desktop.fun/llms.txt
> Use this file to discover all available pages before exploring further.

# Network check: what the result means

> The built-in check shows what blocks the connection and builds a report for support

<Steps>
  <Step title="Open the Network check">
    **Settings -> Network -> Network check**

    Also: **Settings -> General -> Help -> Network check -> Open**, or the **Network check** button in the **All hosts are down** window.

    Can't sign in? On the sign-in screen click **Continue without signing in**: Settings is there too.
  </Step>

  <Step title="Run the check">
    Click **Check**.
  </Step>

  <Step title="Do what it says under the result">
    What each result means: see the table below.
  </Step>

  <Step title="Send the report to support">
    Click **Copy report** or **Send to support**. The second button copies the report and opens Discord: paste the report into your message.

    The report has no account name, no tokens and no public IP address. It is safe to send.
  </Step>
</Steps>

## What the result means

| Result | What to do |
| - | - |
| **Everything works** | Nothing. Tracks still don't play? Send the report. |
| **Some backup routes don't answer** | Nothing. |
| **Some servers don't answer** | Click **Check again**, then **Send to support**. |
| **Direct route is blocked** | The app works around it, but slower. zapret is on? [What to do](/en/fix/zapret) |
| **Direct route cuts large downloads** | Follow the steps the window shows. zapret is on? [What to do](/en/fix/zapret) |
| **Your DNS returns a wrong address** | The app works around it by itself. To fix it for good, turn on secure DNS or set your DNS to 1.1.1.1. |
| **Our servers can't be found** | Turn off DNS filters and change your DNS, for example to 1.1.1.1. Still broken: a VPN. |
| **Connections are being reset** | Turn off zapret and the VPN and click **Check again**. |
| **Our servers don't answer from your network** | Turn off zapret and the VPN and click **Check again**. zapret is on? [What to do](/en/fix/zapret) |
| **Something swaps our certificate** | Turn off HTTPS scanning (web shield) in your antivirus. On a work network a corporate proxy is in the way: try another network. |
| **Our servers are down** | Wait. [What to do](/en/fix/servers-down) |
| **The app can't reach the internet** | Your browser works? Run the commands from the **Check by hand** block in the window and send us the output. |
| **Couldn't find the cause** | Click **Send to support**. |

## Common questions

<AccordionGroup>
  <Accordion title="The window says &#x22;winws is running&#x22; and gives lines">
    It may name another bypass tool instead of winws. Turn it off and click **Check again**. Works now: add the lines shown to its lists and turn it back on. [More about zapret](/en/fix/zapret)
  </Accordion>

  <Accordion title="Peer network: &#x22;failed&#x22; or &#x22;connecting&#x22;" id="peer-network">
    The **Peer network** card is in **Settings -> Network**, under the Network check. The network is on by default, and you can turn it off with STAR.

    | Status | What it means |
    | - | - |
    | <Badge color="gray">off</Badge> | The network is off |
    | <Badge color="yellow">connecting</Badge> or <Badge color="yellow">registering</Badge> | Connecting |
    | <Badge color="green">active</Badge> | Connected |
    | <Badge color="red">failed</Badge> | Did not connect |

    A red **failed** and a long **connecting** do not break music: the app just did not join the peer network.
  </Accordion>

  <Accordion title="What the icons in the table mean">
    A green icon is good. A yellow triangle is suspicious. A red cross is a failure. A dim icon was not checked or goes through a proxy. Hover an icon to see the detail.

    **Backup route** and **Pro relay** are spare paths, used when the direct one is blocked or cuts downloads.
  </Accordion>
</AccordionGroup>

<Card title="Still broken? Write to us" icon="life-ring" href="/en/help/contact" horizontal>
  Attach desktop.log and the Network check report.
</Card>


## Related topics

- ["All hosts are down" or the app goes offline](/en/fix/servers-down.md)
- [The app doesn't work with zapret](/en/fix/zapret.md)
- [Where to report a problem](/en/help/contact.md)
- [Sign-in stuck on "Waiting for authorization"](/en/fix/sign-in.md)
- [Audio quality: SQ, HQ and CDN](/en/use/quality.md)


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