> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getsoundcloud.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Track is unavailable

> Go+ tracks play only with STAR. If the track does not play, a copy may play

| What you see | What to do |
| - | - |
| A Go+ track does not play | Go+ tracks play only with [STAR](https://docs.getsoundcloud.app/en/star.md). If the track does not play, a [copy](#copy) from another account may play instead. |
| **Track is unavailable** or **Failed to load track** on one track | The track is Go+, region-locked, deleted, hidden, or SoundCloud is limiting requests. Try again later. soundcloud.com shows what is wrong with the track. |
| **Failed to load track** on every track | [Tracks don't load or stay at 1%](https://docs.getsoundcloud.app/en/fix/tracks-not-loading.md) |
| **CUT SHORT** on the **Offline** page | The file was not saved in full. Hover the row and click **Re-download**. |
| A track stops after 30 seconds | It is a broken file or a bug. Re-download the track. If it repeats, report it. |

> [!NOTE]
>
> Your own SoundCloud Go+ subscription is not used in the app.

> [accordion] Playing a copy by ...
>
> If a track can't be played (no stream), the app looks for the same track on another account and plays it. If a track loads longer than 10 seconds, the app also looks for the same track on another account and plays whichever loads first. This does not happen for tracks already on our server. Do not want it: turn off **Settings -> Audio -> Playback -> Copy instead of an unavailable track**. It is on by default.

> [accordion] The track is not available in your country
>
> The author blocked the track for a region or deleted it. Look for another upload of this track.

> [accordion] The track is bleeped
>
> The author uploaded it that way: the app cuts nothing out. Look for another upload.

> [accordion] Is there a separate server with tracks for donors
>
> No. The track catalog is the same for everyone, there is no separate server with tracks for STAR.

> [card] [Still broken? Write to us](https://docs.getsoundcloud.app/en/help/contact.md)
>
> Attach desktop.log and the Network check report.


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