> ## Documentation Index
> Fetch the complete documentation index at: https://docs.soundcloud-desktop.fun/llms.txt
> Use this file to discover all available pages before exploring further.

# Where is desktop.log

> One button in Settings opens the log file. Paths for every system

<Steps>
  <Step title="Open the log folder">
    Click **Settings -> General -> Help -> Log file -> Show file**. The folder with `desktop.log` opens.

    Or: **Settings -> General -> Diagnostics -> Open folder**.
  </Step>

  <Step title="Repeat the problem">
    Do whatever breaks it.
  </Step>

  <Step title="Send desktop.log">
    File too big? The part from the last `SESSION STARTED` line to the end is enough. [Where to send it](/en/help/contact)
  </Step>
</Steps>

## Open the folder by hand

<Tabs>
  <Tab title="Windows" icon="windows" iconType="brands">
    Press **Win+R**, paste the path and press Enter:

    ```text theme={null}
    %LOCALAPPDATA%\com.soundcloud.desktop\logs
    ```

    It must be `%LOCALAPPDATA%`: there is no log in `%APPDATA%`.
  </Tab>

  <Tab title="macOS" icon="apple" iconType="brands">
    In Finder press **Cmd+Shift+G** and paste the path:

    ```text theme={null}
    ~/Library/Logs/com.soundcloud.desktop
    ```
  </Tab>

  <Tab title="Linux" icon="linux" iconType="brands">
    ```text theme={null}
    ~/.local/share/com.soundcloud.desktop/logs
    ```

    The folder is hidden: in your file manager press **Ctrl+H**.
  </Tab>

  <Tab title="Flatpak" icon="box">
    ```text theme={null}
    ~/.var/app/io.github.zxcloli666.SoundcloudDesktop/data/com.soundcloud.desktop/logs
    ```

    The folder is hidden: in your file manager press **Ctrl+H**.
  </Tab>
</Tabs>

<Info>
  Tokens and session IDs are hidden in the log. Your computer user name stays in file paths.

  The app has no console or F12, so you do not need a console screenshot.
</Info>

<AccordionGroup>
  <Accordion title="The app does not start and there is no log" icon="triangle-exclamation">
    * **Linux:** run the app from a terminal and send the output: [Linux: white or blank window](/en/fix/linux-window)
    * **Windows, a window about a .dll:** there is no log, send a screenshot of the window: [MSVCP140.dll or another .dll was not found](/en/fix/windows-dll)
    * **Windows, white window:** the log exists, take it from the path above
  </Accordion>

  <Accordion title="There is a desktop.old.log next to it" icon="clock-rotate-left">
    This is the previous log. When `desktop.log` grows past 5 MB, the app renames it to `desktop.old.log` on the next start. For a fresh problem you need `desktop.log`.
  </Accordion>
</AccordionGroup>


## Related topics

- [Where to report a problem](/en/help/contact.md)
- [Is it safe?](/en/about/safety.md)
- [Download a track or listen offline](/en/use/offline.md)
- [Sign-in stuck on "Waiting for authorization"](/en/fix/sign-in.md)
- ["Session Interrupted" or "Session expired"](/en/fix/session-expired.md)


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