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A keys card instead of chats

The title is Chats need access to your keys or Chat keys are out of reach. Chats are paused, the rest of the app and your music work. Your history stays on this computer.
Press Try again and choose Allow in the macOS window. If the keychain does not answer, chats keep trying on their own.
The card can also appear at sign-in. Sign in without chats lets you into the app without chats, and chats will ask you to sign in again later. The message Access was denied again means the window was closed without allowing. Chats turn on once you allow it. The line The key file in the app folder can’t be read: chats keep trying on their own. If that does not help, reset the keys.

Forgot the password: reset chat keys

1

Open the reset

On the card, Forgot the password? Reset chat keys. Or Settings -> Chats -> Chat keys -> Reset chat keys.
2

Confirm

Press Reset keys.
3

On another device

New sign-in to your chats shows up: choose It’s me. Not me signs this computer out of SoundCloud.
Messages you deleted only for yourself may show up again. A reset from the card puts the new keys in a private file in the app folder, not in the keychain. A reset from settings puts them back in the keychain, or in the file if it refuses. Settings -> Chats -> Chat keys shows where the keys are now.

Other messages

Can’t send a message

The line Older messages appear after you confirm this device on another one means this is a new device. On the old one press It’s me in the New sign-in to your chats card. Not me signs the device out.No old device: the history opens on its own after the time shown in the line.All devices: Settings -> Chats -> Devices.
Signing out of the account wipes chats from this computer: keys, history and cache. Sign in again and the computer is a new device: confirm it.Windows: chat data lives in %LOCALAPPDATA%\com.soundcloud.desktop\chat. An older folder in %APPDATA% moves there on its own, once, at start. If anything goes wrong, it stays as it was.

Still broken? Write to us

Attach desktop.log and the Network check report.