1
Open the log folder
Click Settings -> General -> Help -> Log file -> Show file. The folder with
desktop.log opens.Or: Settings -> General -> Diagnostics -> Open folder.2
Repeat the problem
Do whatever breaks it.
3
Send desktop.log
File too big? The part from the last
SESSION STARTED line to the end is enough. Where to send itOpen the folder by hand
- Windows
- macOS
- Linux
- Flatpak
Press Win+R, paste the path and press Enter:It must be
%LOCALAPPDATA%: there is no log in %APPDATA%.Tokens and session IDs are hidden in the log. Your computer user name stays in file paths.The app has no console or F12, so you do not need a console screenshot.
The app does not start and there is no log
The app does not start and there is no log
- Linux: run the app from a terminal and send the output: Linux: white or blank window
- Windows, a window about a .dll: there is no log, send a screenshot of the window: MSVCP140.dll or another .dll was not found
- Windows, white window: the log exists, take it from the path above
There is a desktop.old.log next to it
There is a desktop.old.log next to it
This is the previous log. When
desktop.log grows past 5 MB, the app renames it to desktop.old.log on the next start. For a fresh problem you need desktop.log.